Problems with new MNRF online licences reported

by Lezlie Goodwin | March 26, 2019
News website on laptop. All contents are made up.

The promise of a convenient new online licensing system by the Ministry of Natural Resources and Foresty (MNRF) is not panning out for some Ontario hunters. Several people have reported experiencing issues trying to print their tags at home.

Mike Miller, host of Angler and Hunter Television, purchased two turkey licences and a bear licence using the online system on March 25. He was able to print his receipt and the new licence summary document, but the tags hung up in the print queue, leaving him watching what he described as, “the spinning wheel of doom.”

The new system only entitles the purchaser to print a tag once, while licence summaries and receipts can be printed as often as desired. All of the documents must be printed on 8 1/2″ x 11″ paper.

Miller is not the only hunter who has had printing issues. A friend of Miller’s was also unable to print his tags, and other hunters have posted comments on a thread on the OOD forum. ln at least two instances, the system registered the tag as already printed even though they were not.

All three men were able to have their tags issued at a ServiceOntario centre at no cost, but Miller advises hunters to check before they head out, as he was turned away at the Port Hope office. He was served at the Peterborough centre, where he signed a declaration and received the printed tags.

Time to resolve issues before openers

With spring turkey and bear seasons still weeks away, hunters might want to wait until the bugs can be worked out of the new system before purchasing a licence online, which requires the buyer to print a tag.

Licences can also be purchased at licence issuers and participating ServiceOntario centres.

In an email, Justine Lewkowicz, director of communications for John Yakabuski, minister of the Ministry of Natural Resources and Forestry said, “We welcome any feedback from hunters on their experience to help us improve the rollout of the new service.”

The Natural Resources Information and Support Centre can be contacted by email at NRISC@ontario.ca or by phone at 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).

This story will be updated as new information becomes available.

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Comments

  1. John Lockwood wrote: Nice to know it even happened to Mike Miller, I don't feel so dumb now....I did as directed, check the printer, etc. It printed my receipt and transaction docs and I saw the tags on screen for an instant and then they disappeared and like Mike, said they had printed and I was done. Also went to our local Service Ontario to have printed and the rep did what she could, and after 15 minutes on the help line, she was able to print the tags for my son and I. I'll be going to a retailer if i need more tags....Should know better than to trust any government online system to be error free...
  2. Randy Dowse wrote: A typical government diabolical , easy , not so easy, going to do mine, the normal way!
  3. Dale Hodgins wrote: System is just a ploy to ticket unsuspecting hunters.
  4. Glenn F wrote: I had no issues printing my turkey licences. Before you broadcast a MNRF setback, ask the general public.
  5. Brill wrote: Just print it to a PDF file first, then if you have problems, you can do it again. It's obvious that the point is to prevent people from printing out more than one tag, and cheating the system.
  6. John Spanjers wrote: Once I got my account set up no issues with the site or printing the tag.April 7th
  7. Allan Moyle wrote: I must be lucky. I purchased and successfully printed two turkey tags. Hopefully the problems encountered by others will be rectified.
  8. Dave Whitcroft wrote: My wife Maria and I share the same email address and have for many years. When I tried to buy a turkey licence this year on line, I used our email address like in previous years - just had to add a Password (new) to get logged in. Then when my wife tried to set up a log in under her Outdoors card number, the comments came back saying "email address already in use" so she is unable to purchase anything on line through the MNRF site! We aren't about to have 2 email addresses.
  9. Glen wrote: Still wish to support my local Archery Shop ...so I purchased my Turkey , Deer , Bear and Coyote/Wolf licence and tags at the store ( Moose are still pending ?) . It helps with my peace of mind as I'm still relatively new to "The World of Computers " and I am not sure how secure my system is . As a warning to others do what you can to protect those licences and tags it's just plain paper , no water proofing or lamination . People don't like change but with proper feed back I'm sure we 'll get threw this and any issues will be worked out sooner then later . Good luck and play safe . Glen
  10. Tony Mous wrote: As i was trying to open the page to get my turkey tag i tired everything to open the page . So i called the ministry and was told to go on the Trillium emblem in the top left hand side of the page and i got the page to open .Not all persons are computer literate . I also found the payment page confusing as there are 4 card options on the right side of the page that have noting to do with the different pay options you have on the left .
  11. Rick wrote: Three of us sat down to our turkey licence on line .We all had to have separate e mail address pain in butt Two out of three work good third one tag did not print Had to go to a service Ontario but not all service Ontario sites can do hunting licence which is a bigger pain in butt drive for an hour to one that does hunting licence Seniors fine it real hard to use system tropical MNRF crap
  12. Kelly McGuire wrote: Experienced the exact same issue as Mr.Lockwood, while printing my son’s tag. Appeared for a split second then gone. What a pain, now we are left scrambling to “try” and get this tag before the season opens. Who has time for this kind of crap ? Very disappointed ! Mine printed fine, 1 hour prior to my son’s attempt, and yes we followed the exact directions for the process .
  13. Jeff wrote: I purchased my license online and immediately the Licence Summary said my Turkey Tag was printed. The system is flawed.
  14. Judy Munro wrote: Purchased mine Deer License at Canadian Tire Store in Kemptville Ontario. I was given a Receipt and Summary Only nothing else. I assumed because it was a new way of getting license that was all I needed and Canadian Tire knew what they were doing. I am now hearing that I should have gotten a tag as well. Is that right or do I get a tag when drawn for Antlerless Deer. Does anyone out there know for sure. I purchased a license for myself and husband and received same paperwork for both. Because the system was new to me I went to Canadian Tire so I did not screw something us myself but maybe that was not the smart thing to do after all. Judy
  15. C. Ysseldyk wrote: I recently harvested a turkey and did my due diligence to report it right away. I attempted to use the phone reporting service and was told that the WMU I had entered (89) was invalid. After two attempts with this number, the system apologized and asked me to try again when I had the information it requested. Then I was promptly disconnected. I headed to my computer in the hopes of reporting on-line. When asked to enter the date of my harvest, the system didn't recognize the year (2019) and instructed me to provide a date that fell between April 25, 2018 and May 31, 2018. I made the dreaded call to the Ministry of Natural Resources, where as feared, I sat on hold for 45 min. The agent I spoke to was very helpful and made note of the issues. We even attempted to report using another server, but with no success. End result - told to try again in 2-3 days.
  16. Todd Hennessy wrote: I had no issues setting up my account or with the first turkey tag, it printed fine. Today, after purchasing a second turkey tag, printing.............no dice. I was going to get my deer and moose this week, now having second thoughts. Maybe Service Ontario would be a safer bet until all of the bugs are worked out of this new system.
  17. Charlie Smith wrote: I tired to buy my; bear, moose (and apply), deer (and apply) and wolf licence. Fortunate before I could get screwed out of the tags the idiot system for some reason decided not to accept my Visa payment. I went into the Espanola Ontario shop and the nice young woman there, told me to phone Visa and see if the payment came out - (the system said it had), but it hadn't so she sold me all my licences there and then! By the way, I hate these idiot paper tags, I guess we are expected to laminate them and attach them with wire or some such. You would think when they are charging us this kind of money they could supply a decent tag!
  18. JAMIE HUESTON wrote: The print at home turkey tags makes it far too easy for unscrupulous hunters to buy just one tag, photocopy it several times, then use the copied tag for the next bird. The MNR should bring back the peel and stick licenses for both turkeys and deer. Changing the design of the tags every couple of years is not fair to those hunters who try to follow the rules.
  19. Kurtis wrote: Purchased my bear tag Saturday, couldn't print the tag. Lines busy when calling. Received a no reply email with my summary and had to pay a replacement fee when at service Ontario together my tag. This system needs work.
  20. bob Dunn wrote: the new tag system is a joke having to carry a bunch of papers around compared to old water proof tag. I used to be able to purchase tags for people on line in our group that do not have internet or belong to any kind of social media now they have to service ontario to do purchases total inconvenience. Again new tag system a joke having to carry wad of papers around for tags and licenses
  21. Douglas C Palmer wrote: I applied on line for my moose license and draw , cannot print my license summary or receipt so that it is legible, tried it 3 times and now comes out blank. . I am not out of ink on. This system is terrible and I NEED TO KNOW WHAT DO i DO NOW !!! ????
  22. Doug Palmer wrote: Applied for my moose license and draw a day ago . hit the print for license summary , printed off half the info and mostly distorted at best . You can't print it twice. Trust the gov't to mess this stuff up. Never will go online again. Go to the Service Ont location or phone in. Not sure now what to do about my summary and receipt other than make calls to the ministry or Service Ont office > Any suggestions .
  23. John Scott wrote: License summary printed OK. Bear Tag did not. You would think that MNRF would iron out all the bugs before compelling hunters to print their own tags under penalty of law.. And get only one chance...even if MNRF screws up. And with all the new fines for errors, why should we not expect a perfect system from the government? Oh right, they are the government. What the heck was wrong with the old system and why was it changed? I better be able to get a bear tag (since I have paid for it already).
  24. Bill Collins wrote: I also was not able to print my hunting tag this morning. The screen just froze on the print option. Using iPhone 6 Plus.
  25. Shelley Maurice wrote: Applied for moose tag allocation draw 2019 in May and printed out my receipt. Checked my Account with MNR to see if I was successful today and had the message, "there are no draw results for this year". I am waiting to hear back from MNR as to how I was not showing as successful or not successful. I have heard of other hunters with the same issue. It would be great if the Ontario Out of Doors could find out how many hunters with proof of applying were "glitched" out of the draw this year!
  26. Tom Kennedy wrote: I applied for my moose licence April 18,2019, had a representative from MNR on the phone guiding me with the instructions from beginning to end , I have copies of receipts for moose licence summary, receipt of payment, step 7 e licence and receipt, moose draw entry, and after all that when I called for my results on August 7,2019 I got the following recording “no draw application for review”. I am now waiting for reply from the Ministry for this matter After all this they made sure they got my payment as it came off my mastercard
  27. Alfred G Ellis wrote: ha i tried to see if my tag from the draw is available Aug 12th it said still pending so now i have to phone the support line a stay on hold for no one knows how long ,i did things the way MNR what you to do now we wait its not fair they take or money set a standers but dont hold up there end of the whole thing ! with all the money from tags in Ontario they should have this problem fixed .! just my to cents !
  28. Lezlie Goodwin wrote: Alfred, I believe tags can be printed as of August 20, as per the regulations summary, pg. 5. To find out if you were successful in a draw, did you log into your online MNR account and look under the "View Draw Results" option? That's where I found my mine, though as mentioned they can't be printed till Tuesday, Aug. 20.
  29. Stacey wrote: I just had the same issue when i tried to print my Moose tag. I e-mailed NRISC, to see if they can help. Does anyone know if they will be able to just e-mail it to me or will i have to go into Service Ontario?
  30. John Persin wrote: This system is ridiculous! I’m sick and tired of our government cutting back and stealing money from our fish and game funds to fund their failures in other accounts. Every year they come with these brilliant ideas to save, and hunters and anglers suffer for it! Now I have to worry about rain or snow that can ruin my printed tag if I leave the animal. I have to figure out a waterproofing and attachment system. And our costs keep rising! Oh ya I forgot the license cost freeze they did. What a joke. ! And not to mention all the extra deer and turkey that will be killed with photocopied tags. Bring back the durable sticker seals with wire attachments and the outdoor card with the small sticker licenses that go on the back of card. Didn’t think after 35 yrs I need to buy a binder for licenses!!!! Who ever came up with this new system I hope your pat on the back was worth it!! Joke!!!
  31. KEVIN THOMPSON wrote: The new hunting licenses are a joke all they've done is to promote poaching because you can go home and scan more licensesall the ministry is proven that they all they care about is money and not the animals
  32. Gloria Briden wrote: I didn't realize I was to print the moose and deer liciense when purchasing my tags. Now I can't print them. What can I do?????
    • Jason Bain wrote: Sounds like your best bet Gloria is to visit a ServiceOntario location or contact the Natural Resources Information and Support Centre (by email at NRISC@ontario.ca or by phone at 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m.)
  33. Andre Savary wrote: I had the same problem yesterday(August 24th) when I attempted to print my deer tag. I have sent an email MNRF...
  34. PATRICK ALARIE wrote: Checked my results and all i got was the summary and no tag printed,this system is screwed up already you folks need to get this running properly.
    • Jason Bain wrote: Thank you Patrick. There has been a lot of frustration with the new system. Please remember, however, that we are a magazine published by the Ontario Federation of Anglers and Hunters and not associated with the MNRF. You can contact the Natural Resources Information and Support Centre by email at NRISC@ontario.ca or by phone at 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).
  35. Roy McKinnon wrote: I have bought my moose license this year but no draw results for me. Looking for answers as a hunter who has been hunting for over twenty years and no tag ever. This seems now a slap in the face unless I qualified for a bull tag. Thank you Roy Mckinnon
    • Jason Bain wrote: Thank you for your comment, Roy. Friendly reminder that Ontario OUT of DOORS is a magazine and not associated with the MNRF. If you or others would like to pass on your concerns to the ministry, the Natural Resources Information and Support Centre can be reached by email at NRISC@ontario.ca or by phone at 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).
  36. Ron Minshall wrote: Tried to print my antlerless deer tag however nothing happened. My printer was working fine. The screen said that I printed my tag however I have no idea where it went. This is very frustrating. Tried to call to get some answers however the lines are busy for hours on end an you stay on hold. This system needs a lot of loving if it is to replace the old system which worked perfectly. Now what. I printed my draw results and licence summary just fine. No tag.
  37. DON SILVER wrote: had the same thing happen to me printing my moose and deer tags. Only thing that printed was my summary page, so the printer was working. will be interesting to see what happens when i go to do the harvest report. Spend 1/2 hour at Service Ontario to get my tags. Gov (MNRF) save money and i have to spend time and money to get my tags. MNRF needs to fix the problems. thks Don Silver
  38. Mike Marion wrote: I'm trying to apply online for my Controlled Deer Hunt and it is asking me for a group number? I want to hunt the December Hunt in Huron County District 85B Can you help me?
    • Jason Bain wrote: Thank you Mike. Best bet is to contact the Natural Resources Information and Support Centre by email at NRISC@ontario.ca or by phone at 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).
  39. Mark wrote: so I purchase my deer , moose and bear licence waited for draw results today the 27 august log in to my account and I hit print all documents the only thing that come out of my printer is licence summary no tags ! but my account shows now tags r printed what the heck is going on ? what a stupid system from what i read on forums same thing happen to many people. now I guess i have to go to service ontario and pay administration fee of $10.50 for reprinting each tag , what a rip off and wonder what idiot come out with this new system .
  40. Troy wrote: Just tried printing my tags. Only the license summary prints. Shows only page 1of 1 to be printed. Followed all the instructions for the pdf and did not work the way it's supposed to. Now my tags show as printed and left dealing with how to get them. Still on hold with the MNRF. I'm starting to believe with all the changes and hoops hunters have to jump through now, it's really not worth the hassle to hunt anymore. Costs keep rising, tags are hard to get and tags won't print!
  41. Dustin Timuik wrote: I have experienced the same issue as most. I Just tried printing my tag. Only the license summary printed and my tag now shows as printed . Followed all the instructions provided and it did not work the way it's supposed to. I'll have to get my call in to the NRISC
  42. DARRYL BOS wrote: I printed off my license summary but no tags were printed, only summary. My summary states that i have printed off tags however, here we are no tags printed... Printer was fine and double checked before I got started to prevent this problem. when my wife printed her summary, she got both deer and bear tags printed at the same time. Maybe we should work out bugs before unleashing the process on the general public. What are my options to get my tags printed? Thanks for your help! Darryl Bos
    • Jason Bain wrote: We are hearing many complaints about the system. Best bet is to contact the Natural Resources Information and Support Centre at NRISC@ontario.ca or 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).
  43. Martin Foisy wrote: I tried to print my antlerless deer tag from home, it only printed my summery, no tag and now it says that my tag is printed.!! What do I do.?
    • Jason Bain wrote: We are hearing many complaints about the system. Best bet is to contact the Natural Resources Information and Support Centre at NRISC@ontario.ca or 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).
  44. Ed deutschmann wrote: I decided to load (https://helpx.adobe.com/acrobat/kb/fix-install-download-reader.html) and it didn't help at all, only printed the summary but NO tag now it reads Printed. No one answers the phone and I spent my whole Friday afternoon waiting for someone to answer the phone. The New Licence and Tag system seems to be a waste of time and my money. Service Ontario for me is a one Hour drive, not nice for a Senior Citizen on a fixed income!
  45. BurlB wrote: After reading the recent comments, I don’t feel so alone!!!!! Same issue, summary prints, deer tag doesn’t, but summary says it’s printed. I tried calling MNR and both 1-800’s ring, go busy, then drop call. I emailed them asking for a phone number that works and they advised me to keep calling those numbers.......which I have and It’s still the same result!!!!! Hope I have a tag by opening day......... What a mess!
  46. Steven Dey wrote: I went to print my moose tag and read on it to have my printer ready so I went to my printer and came back to my phone timed out and now I am not able to access my moose tag to print. What are my options now to print my tag? This new system is not user friendly!
  47. Carla Long wrote: I have had the same problem trying to print my anterless deer tag for the upcoming archery season. The website says I have already printed my tag, but the only thing that printed was my licence summary. The tag never showed up in the printer. I have called the 1-800 number about 20 times in the last 2 days and its always busy. i have also emailed them twice and they have not responded. So far I am not impressed with this new system!!!
  48. Sandra Altenburg wrote: I just tried to print my moose license and all I can print is the summary, and I have no option to print the tag. I logged out and logged back in and it now shows that I've printed it, "when I haven't." Terrible system!!!!
  49. Rick Barnier wrote: I find it difficult when our government talks about saving jobs in this country when I have been told all of the Ontario license are processed in the USA .. Now we are doing there work on our computers if we have one and taking jobs away from hard working people . Now with this tag problem if we get tired of wasted time on the phones and are caught without a tag who will you blame ? The sportsman , the company in the USA that was to process the tags , the MNR , or our government. Shame on you .
  50. Mark wrote: Printed licence summary but did not print deer tag although it said I had. Picton Service Ontario does not deal with hunting licences (makes a lot of sense since it is a rural area with many hunters). So off to Belleville yesterday to Service Ontario, 50 people waiting, about 20 hunters furious and a hour and half wait time. So I had 1 hour 10 minutes travel time, 1 hour 30 minutes wait time, $3.00 parking and $15.00 in gas to get a paper tag that is useless to attach to a deer. Just my rant!
  51. John Pyle wrote: This just happened to me scrolling on my phone confused about this whole thing I will now miss the first weekend of seer season due to this broken system I am furious
  52. Terri Bruggeman wrote: I recieved my lisence summary but my tag was not sent in the email so i have the summary to print but not my tag what can i do to recieve and print my tag?
    • Jason Bain wrote: Best bet is to contact the Natural Resources Information and Support Centre at NRISC@ontario.ca or 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).
  53. Jocelyn Beaudry wrote: Tried to print my tag. Two sheet came up.one is all the licenses I purchase,the other the tag draw . Tried to print to only get the first sheet. Can not go back to print my license as it shows it was printed. What am I to . Very bad set up.I hope you do not do the same thing next year.
    • Jason Bain wrote: Best bet is to contact the Natural Resources Information and Support Centre at NRISC@ontario.ca or 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET). Friendly reminder that Ontario OUT of DOORS is a magazine and not associated with the MNRF.
  54. jack medemar wrote: Unable to just get small game license they are making me buy bear and moose and new card
  55. Glenn Armstrong wrote: My moose tag didn’t print but license did. I will be hunting with friends who do have tags that printed. Can I hunt without the tag but I do have the license printed?
  56. John Minke wrote: Well here it is 21 Oct 2019 and this problem is still plaguing people. My wife tried to print off her deer tag and as mentioned in the article, it did not print. Called Service Ontario to find out where she can go to get the tag. The closest office is about 1hr away and my wife would have to take a day off work as they are not open Saturday. Not only that it will affect 4 families as she provides home daycare. In the article it states March of 2019 it was experienced by Mike Miller. Not sure how long before that it's been a problem but what the heck has been going on since then. I understand the security issue with a concern people will print more than one tag but in todays tech world there is a way to tell if the print was successful or not. There is nothing stopping the the scammers from photocopying their original printed tag anyway. One should not have to anticipate a print failure or I should have saved to PDF first and or I should have Alt Control printed it. This should be a simple fix in todays world. Telling someone to drive 2 hrs to get their tag is not right. The MNR need to fix their system or go back to mailing proper tags out.
    • Jason Bain wrote: Thank you for your comments, John. That these issues persist is unfortunate. We have learned, however, that some of these issues can be resolved with a "reset" that can be done over the phone. We'd suggest you contact the Natural Resources Information and Support Centre at NRISC@ontario.ca or 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).
  57. John Minke wrote: Thank You Jason. We did call the number and spent approx. 50 min with no answer the first time. I tried later in the day and spent over an hour waiting. The lady was great once we spoke to her and she read a declaration and reset the system and we were able to print the tag. Natural Resources Information and Support Centre at NRISC@ontario.ca or 1-800-387-7011
  58. Pat Labelle wrote: This new tag system, simply put, sucks. I printed my license summary but was waiting for the antlerless draw. Well, it says I printed my tag when, as MANY others, I had not. If it is not already, they should separate the summary and the license when printing.
  59. Bill Erskine wrote: Same problem, website sent error msg. That my browser might not be able to Read the PDF file. Faulted out and credited my tag as being printed
  60. Hallie Smith wrote: I just tried to print my deer tag last night so I would be able to have it for opening day. However, when I finally found the page that had my tag it was only there for a few seconds and then disappeared when it came time to print. It only printed my summary and not my actual tag and now on the site it's saying that my tag has been "printed" but actually it hasn't. This new system sucks and it didn't need to be changed in the first place.
  61. james Wagg wrote: I can't get tags printed
  62. Jerry Collins wrote: I had the same issue as Bill mentioned in comment #59, but they did a reset at service Ontario without issue. But on a slightly different topic, I applied for antlerless deer draw, Moose Draw etc. without issue. I applied for the Controlled deer hunt at the same time as my buddy, using the same hunt group number. He was successful, I wasn't, we are in an area where there is few hunters and its always an 100% success for the draws, been hunting that controlled hunt for 18 years. So as many of you already have, I called, was on hold for 57 mins. The guy was great, feel bad for the call center people, please treat them nice, this mess isnt their fault!! He said there was no record or trace of me even attempting to apply for that draw. Now the issue is my buddy is severely disabled, I explained the situation to him, I have to load his gun, Velcro the stock to his shoulder, the barrel sits on a stand mounted to his wheelchair, the trigger is modified, as he doesn't have the dexterity to pull it with his finger, Bottom line I have to be there, I don't go, my friend cant hunt. He spoke to his uppers, but unfortunately there was nothing that could be done. The only option left was me to be his PSW (personal support worker) and just sit with him each day of the controlled hunt, which we did. He got his deer! But here is the frustrating part, the fellow on the phone disclosed to me that there was so many calls flooding in after the Oct 12 release date, they conducted an internal investigation to see if there was a programing issue, of course they say its not their fault, but apparently the numbers of hunters in the same boat as I, were into the thousands he said.........that isn't right!!! wonder how many charges were laid this week because people went hunting anyways, people that should have been able to hunt, but because somebody in our government that has no clue or interest in even the outdoors, thought that this was a good idea.......this whole system doesn't make sense, i understand that the additional, and secondary tags purchases are down this year, that's a shocker, how many tags have been photo copied and used multiple times. sorry i will stop there, it just frustrating