Problems with new MNRF online licences reported

by Lezlie Goodwin | March 26, 2019
News website on laptop. All contents are made up.

The promise of a convenient new online licensing system by the Ministry of Natural Resources and Foresty (MNRF) is not panning out for some Ontario hunters. Several people have reported experiencing issues trying to print their tags at home.

Mike Miller, host of Angler and Hunter Television, purchased two turkey licences and a bear licence using the online system on March 25. He was able to print his receipt and the new licence summary document, but the tags hung up in the print queue, leaving him watching what he described as, “the spinning wheel of doom.”

The new system only entitles the purchaser to print a tag once, while licence summaries and receipts can be printed as often as desired. All of the documents must be printed on 8 1/2″ x 11″ paper.

Miller is not the only hunter who has had printing issues. A friend of Miller’s was also unable to print his tags, and other hunters have posted comments on a thread on the OOD forum. ln at least two instances, the system registered the tag as already printed even though they were not.

All three men were able to have their tags issued at a ServiceOntario centre at no cost, but Miller advises hunters to check before they head out, as he was turned away at the Port Hope office. He was served at the Peterborough centre, where he signed a declaration and received the printed tags.

Time to resolve issues before openers

With spring turkey and bear seasons still weeks away, hunters might want to wait until the bugs can be worked out of the new system before purchasing a licence online, which requires the buyer to print a tag.

Licences can also be purchased at licence issuers and participating ServiceOntario centres.

In an email, Justine Lewkowicz, director of communications for John Yakabuski, minister of the Ministry of Natural Resources and Forestry said, “We welcome any feedback from hunters on their experience to help us improve the rollout of the new service.”

The Natural Resources Information and Support Centre can be contacted by by email at or by phone at 1-800-387-7011 (TTY: 1-866-686-6072) Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).

This story will be updated as new information becomes available.

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  1. John Lockwood wrote: Nice to know it even happened to Mike Miller, I don't feel so dumb now....I did as directed, check the printer, etc. It printed my receipt and transaction docs and I saw the tags on screen for an instant and then they disappeared and like Mike, said they had printed and I was done. Also went to our local Service Ontario to have printed and the rep did what she could, and after 15 minutes on the help line, she was able to print the tags for my son and I. I'll be going to a retailer if i need more tags....Should know better than to trust any government online system to be error free...
  2. Randy Dowse wrote: A typical government diabolical , easy , not so easy, going to do mine, the normal way!
  3. Dale Hodgins wrote: System is just a ploy to ticket unsuspecting hunters.
  4. Glenn F wrote: I had no issues printing my turkey licences. Before you broadcast a MNRF setback, ask the general public.
  5. Brill wrote: Just print it to a PDF file first, then if you have problems, you can do it again. It's obvious that the point is to prevent people from printing out more than one tag, and cheating the system.
  6. John Spanjers wrote: Once I got my account set up no issues with the site or printing the tag.April 7th
  7. Allan Moyle wrote: I must be lucky. I purchased and successfully printed two turkey tags. Hopefully the problems encountered by others will be rectified.
  8. Dave Whitcroft wrote: My wife Maria and I share the same email address and have for many years. When I tried to buy a turkey licence this year on line, I used our email address like in previous years - just had to add a Password (new) to get logged in. Then when my wife tried to set up a log in under her Outdoors card number, the comments came back saying "email address already in use" so she is unable to purchase anything on line through the MNRF site! We aren't about to have 2 email addresses.
  9. Glen wrote: Still wish to support my local Archery Shop I purchased my Turkey , Deer , Bear and Coyote/Wolf licence and tags at the store ( Moose are still pending ?) . It helps with my peace of mind as I'm still relatively new to "The World of Computers " and I am not sure how secure my system is . As a warning to others do what you can to protect those licences and tags it's just plain paper , no water proofing or lamination . People don't like change but with proper feed back I'm sure we 'll get threw this and any issues will be worked out sooner then later . Good luck and play safe . Glen
  10. Tony Mous wrote: As i was trying to open the page to get my turkey tag i tired everything to open the page . So i called the ministry and was told to go on the Trillium emblem in the top left hand side of the page and i got the page to open .Not all persons are computer literate . I also found the payment page confusing as there are 4 card options on the right side of the page that have noting to do with the different pay options you have on the left .
  11. Rick wrote: Three of us sat down to our turkey licence on line .We all had to have separate e mail address pain in butt Two out of three work good third one tag did not print Had to go to a service Ontario but not all service Ontario sites can do hunting licence which is a bigger pain in butt drive for an hour to one that does hunting licence Seniors fine it real hard to use system tropical MNRF crap
  12. Kelly McGuire wrote: Experienced the exact same issue as Mr.Lockwood, while printing my son’s tag. Appeared for a split second then gone. What a pain, now we are left scrambling to “try” and get this tag before the season opens. Who has time for this kind of crap ? Very disappointed ! Mine printed fine, 1 hour prior to my son’s attempt, and yes we followed the exact directions for the process .