is service getting worse at outdoor retailers

[deerslayer]

went to bass pro back in march to order autochart pro guy at counter gave me a price of 125.00 asked him if this had the card and cd together he replied yes, it seemed to be to cheap for me asked him again he said it has both he mentioned it would be 4-6 weeks when I went there after 7 weeks they had one in but it was just the card, other guy said the gentlemen probably did not know what he was doing.


called sail outdoors in Oshawa to see if they had a product in first call when transferred went unanswered and hung up second same third got guy on phone asked if any livetarget golby in stock he said they don't sell this item but I see in the catalog in front of me a price of 12.49 seems to me they sell them. it just seems service is getting worse at stores

[Snowwalker]

If we don'T have it you don'T need it.
Which means I don't know what the heck you are looking for so I am going to say we don't sell it or there is no such thing.


Have you ever noticed that when you are in Bass Pro for example, another customer will start asking for your advice or ask questions about something "even" when there is a sales person not more then ten feet away?

[cantcatchacold]

I agree. I called sail in Oshawa about a product that was in the email flyer and they said they don't carry them. Sure enough there they where in store. I posted a few years ago about when they opened I was working at a game farm and had to go buy 2 spare O/u's as back ups for our guests. Guys at sail couldn't give me the time of day.

[fratri]

I like the big box stores... They sell a little bit of everything. Selling a little bit of everything gets more than hunters in the store, it gets non hunters in there too... By getting non hunters in the store, they get exposed to the hunting section (guns/knives/dead animals) seem less scary...So since a lot of non hunters make up laws, I say the more exposure the better....

As far a customer service goes, well......... I know they try but I always like to do the homework before I go in for the purchase, after all, we do have access to a global market...

[Oddmott]

I was part of the team that opened the first English Canada SAIL in Ottawa.

We were rocking that store for the first few months. We had a solid team of guys who knew guns, knew hunting and knew xbows, and we enjoyed everything about outdoor pursuits so we were genuinely invested in making shoppers' experiences stellar.

Then the cuts started... And they started with us most knowledgeable guys because they'd agreed to pay us WAY-higher-than-average retail wages, because they needed that knowledge to make a good first impression when opening.

Just a few short years later all the best of the old guard were gone, and you can't get a straight answer about anything. The folks behind the counter (that I've spoken with) are not active hunters, are not familiar with the firearms they're selling, are not familiar with hunting regs, and can't offer any help or suggestions worth putting stock in.

Last time I was in i heard one staff member telling a customer that a .22 mag & 410 combo is a great wild turkey gun. :-S

It's too damn bad. Coulda been a good thing.

[Bo D]

Pretty tuff to get knowledgeable staff when most are being paid minimum wage. Most are there putting in time just to collect a pay cheque.

[Foxx]

Deerslayer, you have both Easthill Out fitters and Gagnon's near you, give them a try.

[sawbill]

Lots of big box stores pull the same stunt. Before opening they'll hire a bunch of knowledgeable guys, Home Depot comes to mind, then let them all go and hire kids who know zip about anything. I guess, we the customer aren't wise enough to know this.

[Snowwalker]

I like the big box stores... They sell a little bit of everything. Selling a little bit of everything gets more than hunters in the store, it gets non hunters in there too... By getting non hunters in the store, they get exposed to the hunting section (guns/knives/dead animals) seem less scary...So since a lot of non hunters make up laws, I say the more exposure the better....

As far a customer service goes, well......... I know they try but I always like to do the homework before I go in for the purchase, after all, we do have access to a global market...

Problem is they don't sell everything you need in any one product. They have decoys, decoy line, but maybe there will be no anchors, or line crimps. They sell fifteen styles of winter jackets, but maybe they don't carry mittens/gloves or maybe hats. Some times it is the parts to keep your gear running, got a shelf of lanterns but they don't sell mantles for them. They sell reloading presses, but no dies, or no shot. Lots of the time it is not that the extra piece of kit is out of stock, they just don't carry it. They don't have room for mantles for my lantern, because they need it for gag gift items, or home decor things that let people pretend they are outdoorsy by having a "cute" sign in the TV room..

[deerslayer]

I get lots of items from gagnon sports guys there are very knowledgeable just that he wasn't sure when the stock of this item would be replenished they are great to deal with find easthills is a small store and don't carry that much but hopefully they will grow bigger