Holy Crap..the first search 'hit' was in FOREST CITY SURPLUS...I haven't been there in over 25 yrs....was a great store. !!!
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Canadian businesses are falling faster than covid deaths.
An estimated 160 thousand small business owners could close the doors for good.
Stats can says 5.2 percent of them could go into bankruptcy. Only the ones with deep pockets will survive.
https://www.retail-insider.com/retai...ose-in-canada/
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To be honest most Canadian Website suck plain and simple. In general most Canadian Companies won't even show their prices when were talking serious prices. It is so much easier to talk to American companies then Canadian companies. When I was looking into a Solar Panel system I could not get a single company to talk to me on the phone unless I allowed a Salesman to come out and talk to me on my property. I to learn more I called a US company and spent well over an hour on the phone with them. They still spent the time with me even knowing they were not going to get a sale from me.
Heat Pumps systems same thing. Canadian companies did not want to give me a price for a specific system they wanted to send their sales people out. I did that twice and their sales people knew less then I did. If Canadian companies want my business they need to start showing it and right now I have not seen it. Even small companies same thing. I went into the Brick 2 weeks ago to buy a microwave and I spent 15 minutes waiting to be served while watch 3 sales people sitting on a couch chatting. Zero customers in the store but me. I could have order the same Microwave off Amazon for the same price and had it delivered to my door.
I have no problem buying local but I expect at the minimum as good as treatment as I received from US companies and if your going to charge me delivery first it had better be delivered to my door and second your price had better be lower then. I am not going to pay a premium to be treated poorly.
This year we purchased 90% of everything on Amazon and free delivery as well and easy to return items if they don't work, in fact it's easier just take it to the post office and send it back.
No IMHO Canadians are batting a 2 out of 10 when it comes to serving customers, they need step seriously step up their game if they want support and everyone I know is doing the same.
Good post GW. Lots of truths in what you said. Case in point: trying to rebuild the impellers on my snowblower. A simple fix by screwing on some rubber shims on the blades. Bought some made in China self tapping screws at our local hardware the other day, drilled pilot holes and cringed as every one snapped off. Decide to go to bolts and nuts instead, trot back down to the hardware store where I now have to knock before entering. Lights were all off anyway and nobody home at 3 pm.
Its tough to buy local when this stuff turns what should be a simple job into a few days of frustration and nothing accomplished.
So did you go over to talk to them, I've noticed with COVID that even the stores I would get 2 or 3 people asking if I needed help they would stay clear unless I talked to them, the only exception being Canadian Tire and ACE Hardware that they still said hello and asked if I needed help.
Anyone buying anything more money than a toaster should already know a bit atleast before trusting a salesman that might have just seen the product for the first time a few weeks ago. Owners and service guys are the ones I want to talk to, unless the salesman is ex-serviceman they only know what is in the instruction book.
Also, you seem happy and proud you are making the richest man in the world secure in his spot while depriving local businesses and neighbours of income.
The screws or the shims snapped?
With the COVID alot of places are running reduced hours since they won't get customers... big box stores like COSTCO still pack them in by the thousands though.
Even before Amazon, I get 10 times better then I do from Canadian Companies. I rate Canadian Companies 1 / 10 compared to US 9/10.
I'm not even talking cost I mean in attitude and all. If Canadians want my business they need to change 200%.
For the most part I agree GW.... I (used to) do lots of shopping in Ogdensburg and the customer service is always head and shoulders above what I get here in Ont.
But there are stores that surprised me over the past year or so. Home Hardware is one. Most of them are locally owned (franchises) and the staff are very professional and know their stuff . If they don't know the answer to a particular question they find the guy that can help you. I've been using the one in Brockville regularly now and stopped going to the Home Depot across the street.
Mossy, the self tapping screws snapped. The shims are rubber. Anyway, back to the store today because its now open. I stand outside, write my order down on a piece of paper, 9 pan head screws, 3/16" X 3/4 " and 9 lock nuts and hand it to the store owner. By now my glasses are fogged over from the mask, he comes back, hands me the order which now has turned into 20 pieces 1/4" x 3/4" with wrong type head, and 10 3/16" lock nuts. I don't see this til I get back home and my glasses clear up.
Drive back to the store and get 20 pan head screws to fit the 10 lock nuts. By now I don't care what he hands me.
Shopping locally in a small community can and will drive you nuts.